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FREQUENTLY ASKED

Frequently asked questions

How do your processes work?


the processes for all design work are slightly different dependent on the project, but the basics are pretty similar. - all projects begin by thoroughly discussing the details of the design project with you, the client. - from this consultation we establish the specific requirements, the brief. - we will also discuss price [unless it's a flat-rate project or special offer] and then you'll receive an email invoice, initial instructions and a link to a form to fill out with details about your project. - once any outstanding balance has been cleared, work can commence and draft design visuals are then forwarded on to you for feedback. - if any alterations are required, these are made and the amended visual is resent. This process continues until we receive client approval.




How long will my project take?


This is entirely dependent on what work needs to be done, and whether you know what you want! For example, a logo design can take anywhere from a few hours, to a few days to a few weeks depending on how many drafts and tweaks are required. If you know what you want, the process is significantly faster! If you have branding guidelines in place for your business, this also speeds things up. Single projects such as documents or social media graphics are much faster, but projects such as branding packages and website builds can take a while, so if you have a deadline, you must let me know. There is a section on the website homepage detailing current turnaround times




What are your payment terms?


Payment of invoice is required before work commences. Payment plans can be discussed, but are at our discretion and not guaranteed. Payment via bank transfer is preferred, but PayPal is also accepted for some projects, please check first. Payment is required when a project commences due to the nature of the work. Many times I have completed work which has then been taken and not paid for, or drafts have been taken and copied by someone else.




Refunds


Refunds are not possible due to the nature of the work involved. On occasion however, if I am unable to complete your project for any reason, refunds can be issued. If no work has been carried out, then a full refund will be issued. If work has been carried out, then only a partial refund will be issued to cover lost time. This is non-negotiable and forms part of the terms and conditions of service. There are absolutely no refunds on special offers at any time.




Why don't you have a price list?


Due to the unique nature of every project, a custom quote is necessary for each! However, there are often flat rate special offers available for those on a tight budget so keep your eyes peeled!




Do I really need to answers the questions sent over?


In short, yes. The design process starts with you answering some basic questions about your business and project to form a creative brief. This will provide important information about you and your company so that you receive the best service possible, and a product that fits your needs.




How soon do you need my information?


Although you can take as long as you need to send over your information, sooner is better! If you cannot send over the required information, please do let me know as I will need to move on to other projects. However, this does mean that you won't be top of the list when I do receive your info and may have to wait until current projects are completed. So please do have your information ready when you book your slot!




I need a design urgently, like yesterday, can you help?


Usually, yes. Rush charges can vary depending on the urgency of the project but average from 50% up to 200%. Under a 3 day tunraround starts at a 50% rush charge and increases from there. Much like paying extra for next day delivery, it’s like expedited design at a premium. Needing to burn the midnight oil for me to meet your project deadline means you gotta pay a bit extra!